MIV_5863

Hello,
 
Gavin, from your phone support team, gave me the file number of 3899165 and asked me to send some samples of difficulty we are having with our new
PowerShot SX200is
 
The problem is a "white cloud" upper left from centre.   It is not on all photographs.    It started as a small black dot ... could Photoshop out.    The black dot became larger.  Now white cloud.
 
IMG_6387  Shows white cloud clearly.     I do not use flash except for rare occasions when I manually turn it on.   This photo was taken from a boat with people standing on wharf ... no dust. 
 
IMG_5862 shows a photo of man sleeping ... no problem ... no black dot or white cloud; but a moment later I took video ...
 
MIV_5863  where you can see the larger black dot (too large to attach with this email so I have embedded on a webpage at http://www.bryan-thorne.com/TEMP-FILES/Canon%20file%203899165.htm ).
 
I mentioned my concerns to my cousin (have cc on this email), who had bought her Canon PowerShot SX200is on my recommendation.   She told me she too was getting a white dot (not on every photograph) and sent me this sample  ... IMG_0050[1].  Her white spot is in a similar position but a very definite circle.
 
We are leaving on a trip in September and I would prefer not to take this problem with us as travel photos are a one shot opportunity.  I did not have this problem with our Nikon cameras but was ready to switch to Canon with the thought of stepping up through the Canon line.   A tough start but hoping it is only a glitch with some units in this model; other than this problem, happy with PowerShot SX200is.   The camera is still under warranty (as is my cousin's).  Please advise.
 
Sherrie Thorne
Langley, BC
traveltales@msn.com